In short: paid fees are non-refundable except where the law requires a refund or we approve one. You can switch off automatic renewal at any time, online, in one click — and you keep what you paid for until the end of the paid period.
Membership payments
All paid membership fees are non-refundable except where required by applicable law.
We do not ordinarily offer full or partial refunds for unused membership periods, changes of mind, or failure to use membership benefits.
Premier membership renews automatically every year unless you choose otherwise. At checkout, “Renew automatically every year” is selected; before you pay we show the price, the renewal amount and how to cancel, and we ask you to agree to the automatic renewal. We email you a confirmation and a reminder 15 to 45 days before each yearly renewal. You can switch automatic renewal off — cancel your membership — at any time, and switch it back on before your paid year ends.
If you untick “Renew automatically every year”, Premier is a one-time payment for one year: it does not renew, so there is nothing to cancel, and it simply ends on its expiry date. You can see your renewal or expiry date at any time under My dashboard → Manage subscription.
Website plans (business listings)
A website plan is a subscription billed monthly or yearly. It renews automatically at the price shown at checkout, to the card you paid with, until you cancel. Before you pay, we show the price, how often you are billed, the renewal amount and how to cancel, and we ask you to agree to the automatic renewal. We email you a confirmation, a reminder 15 to 45 days before each yearly renewal, and a reminder once a year for monthly plans.
Cancellation prevents future recurring charges but does not automatically refund payments already processed.
Cancellation
Members may cancel their subscription at any time.
- Cancellation stops future automatic renewals.
- Membership benefits remain active until the end of the current paid billing period, unless otherwise required by law.
- No additional renewal payments will be charged after successful cancellation.
- Members can continue using free DesiInVidesi features after their paid membership expires.
How to cancel
Sign in and go to My dashboard → Manage subscription, then choose Cancel membership (Premier) or Cancel subscription (a website plan) and confirm. You won’t be asked for a reason, and you don’t need to contact support. The page shows the date your plan ends, and we email you a confirmation. It works the same on a phone or a computer.
Refund exceptions
Refunds may be issued where required by law, including applicable cases involving erroneous or unauthorized charges, non-delivery of purchased services, or legally required remedies.
DesiInVidesi may also approve a goodwill refund on a case-by-case basis. A goodwill refund in one case does not create an obligation to refund in another.
Requesting a refund
If you believe a refund is due, go to My dashboard → Manage subscription → Request refund, choose the payment, tell us why and add anything that helps. You can follow your request there: Submitted, Under review, Approved, Declined or Refunded. We email you when its status changes. Approved refunds are returned to the original payment method; banks usually show them within 5–10 business days.
Nothing on this page limits any right you have under the law where you live.
Third-party events
DesiInVidesi does not currently sell paid event tickets. Ticket purchases made through third-party websites are governed by the external ticket seller’s refund and cancellation policies. DesiInVidesi does not process those ticket refunds; please contact the ticket seller.
Contact
Questions about a payment go to Contact us. Our Terms of Service and Privacy Policy also apply.